Move Right-mini-case

This is a simple case study.
Use this information to answer the questions. I will link a website as well so you better understand the concepts. no need to cite it. Please use the Mini case Questions document to answer the questions.

Useful information:

Don't use plagiarized sources. Get Your Custom Essay on
Move Right-mini-case
Get an essay WRITTEN FOR YOU, Plagiarism free, and by an EXPERT!
Order Essay

Customer Gap: Gap between the ‘Expected service and Perceived Service’.

The 4 Provider Gaps:

The Listening Gap; Not knowing what customers expect.
– Inadequate customer research orientation
– Lack of upward communication
– Insufficient relationship focus
– Inadequate service recovery
— Ex: If netflix were to suffer from this Gap then it could be because they don’t offer the right amount of newer titles to their customer.

The service Design and Standard Gap;Not having the right service design and standard.
– Poor service design
– Absence of customer driven standards
– Inappropriate physical evidence and servicescape
— Ex: If Netflix were to suffer from this gap then it could be that they offer all the right shows but the streaming quality level isn’t high enough.

The Service Performance Gap; Not delivering to service standards.
– Deficiencies in human resource policies
– Failure to match supply and demand
– Customer not fulfilling roles
– Problems with service intermediaries
— Ex: If Netflix were to suffer from this gap then it could be because when the customer selects the show they want to watch it takes five minutes before it starts to play. In this case, the product isn’t performing as it should.

The Communication Gap; Not matching performance to promises.
– Lack of integrated services marketing communications
– Ineffective management of customer expectations
– Overpromising
– Inadequate horizontal communication
– Inappropriate pricing
— Ex: If Netflix were to experience this gap then it could be because that although the service is good it isn’t as good or as easy to use as depicted in the advert.

Extra link:

Gap Model of Service Quality

The Homework Market
Order NOW For A 10% Discount!
Pages (550 words)
Approximate price: -

Why Choose Us

Top quality papers

We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.

Professional academic writers

We have hired a team of professional writers experienced in academic and business writing. Most of them are native speakers and PhD holders able to take care of any assignment you need help with.

Free revisions

If you feel that we missed something, send the order for a free revision. You will have 10 days to send the order for revision after you receive the final paper. You can either do it on your own after signing in to your personal account or by contacting our support.

On-time delivery

All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.

Original & confidential

We use several checkers to make sure all papers are plagiarism-free and do not share them with third parties.

24/7 Customer Support

Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.

Try it now!

Calculate the price of your order

We'll send you the first draft for approval by at
Total price:
$0.00

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.

Essays

Essay Writing Service

You are welcome to choose your academic level and the type of your paper. Our academic experts will gladly help you with essays, case studies, research papers and other assignments.

Admissions

Admission help & business writing

You can be positive that we will be here 24/7 to help you get accepted to the Master’s program at the TOP-universities or help you get a well-paid position.

Reviews

Editing your paper

Our academic writers and editors will help you submit a well-structured and organized paper just on time. We will ensure that your final paper is of the highest quality and absolutely free of mistakes.

Reviews

Editing your paper

Our academic writers and editors will help you submit a well-structured and organized paper just on time. We will ensure that your final paper is of the highest quality and absolutely free of mistakes.