The Process of Selling a Funeral/ Using the SIPOC Model

Using statistical Thinking process. I have chosen a site used by the public. I have to observe one or more key process, and how the measurements are used to manage and improve my process. using a SIPOC diagram I have to start the process from right to left, starting with the customer, the outputs, process steps, inputs, and suppliers. from the supplier standpoint, the customer enters the funeral home, the inputs are what makes then process start, the process steps would be 1. Funeral Home receives the first call, the person is deceased. (2) Family talks to the director. (3) Funeral Goods are selected. (4) Payment is made for items selected/Receipt. (5) The body is dressed and casketed. (6) Family comes in for a first viewing. (7) family prepares for the funeral. (8) Deceased is burred. I need to figure out what are the outputs for this process using 6 items and the process of the customer, and then under the customer side how is this process done and then the customer exits the funeral home.

Assignment 3 THE SIPOC PROCESS

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Organization and Process Observations–

Levels of Achievement:

Novice 0 (0.00%) points

The student provided no description of the organization and one of its key processes.

Competent 5 (16.66666%) points

The student provided a partial description of the organization and one of its key processes.

Proficient 8 (26.66666%) points

The student provided a full description of the organization and one of its key processes.

SIPOC Elements–

Levels of Achievement:

Novice 0 (0.00%) points

The student did not provide a description of the supplier, input, process, output, and customers related to the observations.

Competent 5 (16.66666%) points

The student provided a partial description of the supplier, input, process, output, and customers related to the observations.

Proficient 8 (26.66666%) points

The student provided a full description of the supplier, input, process, output, and customers related to the observations.

Process Measures and Management Systems–

Levels of Achievement:

Novice 0 (0.00%) points

No description of the organization’s process measurements, and how these measurements are used to improve the process, are provided.

Competent 5 (16.66666%) points

A partial description of the organization’s process measurements, and how these measurements are used to improve the process, are provided.

Proficient 8 (26.66666%) points

A full description of the organization’s process measurements, and how these measurements are used to improve the process, are provided.

Written Communication–

Levels of Achievement:

Novice 0 (0.00%) points

The report contained major errors in grammar, spelling, or punctuation.

Competent 3 (10.00%) points

The report contained some minor errors in grammar, spelling, or punctuation.

Proficient 6 (20.00%) points

The report was free of major errors in grammar, spelling, and punctuation.

Name:Assignment 3

ASSIGNMENT INFORMATION
Due Date
Monday, October 26, 2020
9:00 AM

Points Possible
30

Homework

Choose a site used by the public such as a supermarket, doctor’s office, library, post office, or department store and observe one or more key processes, the associated suppliers, inputs, process steps, outputs, customers, the measurement systems, and how the measurements are used to manage and improve the process. Submit a Word document in which you include the following:

Company visited.
Process observed.
SIPOC elements.
Process measurements.
Process management systems used.

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